3PL Worldwide owns a state-of the-art phone system which is complimented by a full service IVR. The IVR and Customer Service Representatives have full access to our database to retrieve all of your customer’s information and answer their questions. Our call center is located in CT and has 20 years of experience.

3PL Worldwide specializes in Save and retention programs. All of our scripts are written and then loaded to our CCIS information server. All of our reps are logged in to this system to have all of the necessary information right at their finger tips. This system will contain scripts, frequently asked questions and all product information. PMSI is able to help your customer have a pleasant experience and obtain all of the information that they were looking for in a quick and cost effective manner.

Our IVR is one of the ways we try and save you money. This automated customer service representative works 24/7 and has all of the same functions as a live representative. We can process cancellation calls and do customer look up for shipping information or even credit information. This is just one of the ways 3PL Worldwide makes sure your campaign is a success.